You didn't start your practice to spend your days buried in administrative work.
You started it to care for patients. To make a difference. To build something meaningful.
But somewhere between answering calls, chasing prior authorizations, managing intake, and following up with patients who haven't been seen in months — the work that actually matters keeps getting pushed to the back burner.
You're not alone. And you don't have to keep doing it this way.
At My Extended Team, we exist to give you your practice back.
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My Extended Team provides virtual medical assisting support to healthcare practices across the country — from solo providers to large multi-location organizations. Our US-based team is trained across the full scope of practice operations, so you get more than an extra set of hands. You get a thought partner invested in your growth.
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Everything we do starts with people, yours and ours. We invest deeply in training our team so that when they show up for your practice, they show up prepared. And we stay close to our clients because great support isn't set-it-and-forget-it. It's an ongoing relationship built on trust.
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From startups to seasoned brands, we partner with people who care about doing things right—and doing them well.
Our services.
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Phone Support
My Extended Team provides professional, patient-centered phone support to ensure every call is answered with care and efficiency. Our virtual medical assistants handle incoming calls, appointment scheduling, patient questions, message intake, and call routing, all while representing your practice with professionalism and empathy.
With our team managing your phones, your staff can stay focused on patient care while ensuring patients receive timely responses, reduced hold times, and a consistent, high-quality experience every time they call.
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Prior Authorizations
My Extended Team assists practices with managing prior authorization requests to help ensure patients receive timely access to their prescribed medications, procedures, and treatments. Our virtual medical assistants work directly with insurance carriers to submit required documentation, track authorization status, and follow up as needed.
By handling the administrative burden of prior authorizations, we help reduce delays in care, minimize staff workload, and keep your practice running efficiently while ensuring patients get the services they need without unnecessary interruptions.
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Provider Credentialing
My Extended Team supports practices with the provider credentialing process to ensure clinicians are properly enrolled and approved with insurance networks. Our team gathers required documentation, completes payer applications, submits enrollments, and tracks the status of each credentialing request until approval.
By managing the credentialing process from start to finish, we help practices avoid delays in network participation, reduce administrative workload, and ensure providers can begin seeing patients and billing insurance as quickly as possible.
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Verification of Insurance Eligibility
Our VMA’s verify patient insurance eligibility before appointments to ensure coverage is active and benefits are clearly understood. This includes confirming plan details, copays, deductibles, prior authorization requirements, and coverage limitations.
By verifying benefits ahead of time, practices reduce claim denials, improve front-desk efficiency, and create a smoother patient experience. Our proactive approach helps your team collect accurate payments at the time of service and keeps your revenue cycle running smoothly.
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EHR Migrations
My Extended Team assists practices with smooth and organized EHR migrations when transitioning to a new electronic health record system. Our virtual medical assistants support the transfer of patient information, demographic data, insurance details, and scheduling information while helping maintain accuracy throughout the process.
By providing hands-on administrative support during an EHR transition, we help reduce disruptions to daily operations, ensure patient information is properly organized in the new system, and allow your clinical team to remain focused on patient care during the transition.
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Marketing Support
My Extended Team provides marketing support to help practices strengthen their online presence and stay connected with their community. Our team assists with social media management, content scheduling, review monitoring, and basic promotional campaigns to help practices consistently share updates, health information, and practice news.
By maintaining a consistent and professional online presence, we help practices build trust with patients, increase visibility, and attract new patients while allowing providers and staff to stay focused on delivering quality care.oes here